Refund policy

Please Note: Personalised, custom, handmade to order items are non returnable unless deemed faulty.
For in stock unpersonalised items if the product is not to your liking, you may return it within 7 days of receipt, in the original packaging and in a saleable condition, for a full refund or exchange, but you will be responsible for return (insured) postage costs. Customers must contact Little Wisteria before returning an item by emailing and a postal address will be provided for returning the item.
You are responsible for both the postage and the goods when returning items. LittleWisteria cannot be held responsible for any damages or losses incurred by Royal Mail service and therefore cannot refund any items that are not received or received damaged. It is therefore recommended that you send returns by Royal Mail Special Delivery (Insured) and in the original packaging.
In the case of losses or damage incurred by Royal Mail when returning items to us, it will the responsibility of the customer to make a claim to Royal Mail.